Introduction
Welcome to Best Pinball Machines. By accessing our website, placing an order, or purchasing any product from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
Product Information
We strive to ensure that all product descriptions, specifications, pricing, and images displayed on our website are accurate and up to date. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
All products are subject to availability and may be discontinued or modified without notice.
Warranty Policy
We stand behind the quality of our products and offer a limited warranty on eligible new and refurbished pinball machines.
Warranty Coverage
- Coverage applies to manufacturing defects and faulty components.
- Replacement parts may be provided when necessary.
- Technical support is available to assist with troubleshooting and diagnostics.
- Warranty coverage begins on the date the customer receives the product.
Warranty Exclusions
The warranty does not cover:
- Normal wear and tear
- Cosmetic damage, scratches, or dents
- Damage caused by misuse, neglect, improper installation, or unauthorized repairs
- Damage caused by accidents, flooding, fire, power surges, or natural disasters
- Commercial, rental, arcade, or public-use applications unless specifically stated
- Products sold “As Is” or marked as clearance items
Product Setup and Installation
Some products may require assembly, setup, or adjustment after delivery.
Customers are responsible for following all installation instructions provided with the product. We are not responsible for damage resulting from improper assembly, setup, relocation, or operation of the equipment.
If installation assistance is provided by a third-party service provider, we assume no responsibility for any damage to walls, flooring, doorways, furniture, or property during delivery or installation.
Shipping and Delivery
We work with trusted shipping carriers to deliver products safely and efficiently.
Delivery Terms
- Delivery estimates are provided for reference only and are not guaranteed.
- Delays may occur due to weather conditions, carrier schedules, inventory availability, or other unforeseen circumstances.
- Customers are responsible for ensuring the delivery location is accessible for the shipment.
- Additional delivery fees may apply if special handling or alternate delivery arrangements are required.
Ownership and risk of loss transfer to the customer upon successful delivery.
Product Inspection
Customers should inspect all products immediately upon delivery.
If shipping damage is observed:
- Note the damage on the carrier’s delivery receipt.
- Take photographs of the damaged packaging and product.
- Contact our support team within 48 hours of delivery.
Failure to report shipping damage within the specified timeframe may affect eligibility for claims.
Minor cosmetic imperfections resulting from shipping or handling that do not affect product functionality may not qualify for replacement or return.
Pricing and Payments
All prices displayed on our website are listed in the applicable currency and may change without prior notice.
We reserve the right to:
- Modify pricing at any time
- Correct pricing errors
- Cancel orders resulting from incorrect pricing or technical errors
Payment must be received and successfully processed before orders are shipped.
Order Cancellation Policy
Orders may be canceled within 24 hours of purchase for a full refund, provided the order has not entered processing or shipping.
After processing has begun, cancellation requests may be subject to administrative, handling, and restocking fees.
Returns and Refunds
Returns must be approved in advance by our customer service team.
Return Eligibility
Products may be eligible for return if:
- The item arrives damaged
- The wrong item was shipped
- The product has a verified manufacturing defect
Non-Returnable Items
The following items may not be eligible for return:
- Customized or special-order products
- Clearance or final-sale items
- Products damaged by misuse or improper installation
Approved returns may be subject to restocking fees and return shipping costs.
Refunds will be processed after inspection and approval of the returned item.
Limitation of Liability
To the maximum extent permitted by law, Best Pinball Machines shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use our products or services.
Our total liability shall not exceed the original purchase price paid for the product.
Intellectual Property
All website content, including text, images, logos, graphics, product descriptions, and design elements, is the property of Best Pinball Machines and may not be copied, reproduced, distributed, or used without written permission.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where our business operates.
Any disputes arising from purchases or use of our website shall be resolved through the appropriate courts within that jurisdiction.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time without prior notice. Updated versions will be posted on this page and become effective immediately upon publication.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us through our Contact Us page.
By placing an order with Best Pinball Machines, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.